Refund Policy

If you cancel before any government fees are paid, an application is submitted, or work has begun on your file, you're generally eligible for a partial refund of the service fee. Administrative charges aren't included in that refund, and government fees, once paid, can't be recovered under any circumstances, even at this early stage.

Once government fees have been paid, an application has been filed, or we've started processing your documentation, the service fee becomes non-refundable. This applies whether the process is still ongoing or has already concluded.

A few outcomes sit outside our control and won't result in a refund: delays on the part of government departments, an application rejected because of information the client provided, a simple change of mind after work has started, a visa or license application turned down by the relevant authority, or documentation submitted incomplete. In each of these cases, the work itself has been done correctly on our end, even if the result isn't what you hoped for.

Technical errors happen occasionally. If you're charged twice for the same service, let us know and we'll verify it and refund the extra amount.

Once a refund is approved, expect it to land within 7 to 14 working days.

Get in touch with our team to discuss your specific case and explore the appropriate next steps